Support

All purchases in Undertona are processed by Apple, so refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Undertona purchase and choose Request a refund.

On your iPhone, open Settings, tap your name, then Subscriptions, and choose Undertona. You keep Pro until the end of the period you already paid for. Deleting the app does not cancel a subscription.

Open Undertona, go to the You tab and tap Restore purchases while signed in to the same Apple ID you paid with. If that does not work, email us with the date of the purchase and we will sort it out.

If you backed up your account with Sign in with Apple, tap Already have an account? on the welcome screen and sign in with the same Apple ID. Your scans, journal and scan packs come back. Subscriptions can always be restored with Restore purchases.

No. If a photo cannot be read, for example because no face is visible, or a scan fails for a technical reason, it is not counted and any scan pack scan is returned. Try a clear, front facing selfie in daylight without filters.

No. Photos are sent to our AI provider to create your result and then discarded. Only the text result is saved to your account. Read the privacy policy for the details.

In the app, go to the You tab and tap Delete account. This permanently deletes your profile, scans, journal and scan packs and disconnects Sign in with Apple. Remember to cancel any subscription separately in Settings.